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Terms & Conditions

 GENERAL: 

Deposits and Payments:

A deposit of £50 is required to secure a booking and can be made by bank transfer, cash or cheque (payable to J Wilde).  The balance is required one calendar month before the booked date, along with a returnable Security Deposit of £100.  If the total order is under £50, or if the order is placed less than 4 weeks before the event, then the full order total plus the Security Deposit is payable at the time of booking. Once the final invoice has been paid items cannot be removed from the order, but items can be added and their cost will be deducted from the Security Deposit.

 Hire Period:

The hire period covers three days, allowing one day for delivery and setting up (if necessary/required), one day for the event and one for returns/collection.  However, we are flexible so don’t worry if that is going to be a problem. If we have other orders for the same event date, we will work with you to ensure that items are delivered and collected on a date and time that is mutually convenient.

Prices: 

Prices and availability of products hired out by Wilde & Romantic are subject to change without notice.  However, once a Booking Deposit has been received, the quoted price will not change.

In general, prices listed on the website and in any literature are for ‘Hire Only’, although there is an option to add on other services such as setting up and styling.  Some packages included setting up and styling in their prices.  Please see the website for details.

Responsibility: 

It is the responsibility of the hirer to ensure that other know that the items have been hired and to ensure that any damaged items are returned to Wilde & Romantic.

Liability and Risk of Goods:

The hired items should not be loaned to a third party; no responsibility can be accepted for any injury or damage caused by hire goods, however caused, and all goods remain the property of ‘Wilde & Romantic’.  The hirer will be responsible for ensuring the goods are correctly used to prevent injury.

The risk of goods will pass onto you immediately once the goods have been received.

Wilde and Romantic is covered by Public Liability Insurance.

Rights Reserved:

Any failure by Wilde & Romantic to enforce any or all of these conditions shall not amount to or be interpreted as a waiver of any of our rights.

 

PROPS

Damage/Loss:

Accidents do happen, so please let us know of any damage of missing items and keep and return all broken pieces so that we can update our stock list. Please do not throw anything away.

 

Please remember that any props are your responsibility during the period of hire and although instructions will be given for repacking, it is the responsibility of the hirer to ensure that whoever does the repacking does so with due care.

The Breakages/Damage/Loss Deposit will be returned within 14 days of the finish of the hire period.  As most props hired out are more robust and should not be easily damaged or broken, we will deduct for any breakages or damage to props at a cost of 5 (five) times the hire price or, in extreme cases, and for loss, the full cost of replacement.

Any Props and Other Items listed as Free of Charge will be charged, in the event of loss, breakage or damage, at a flat rate of £2 per item.

Small props are packed into plastic storage boxes with lids.  Lost boxes are charged at £5 per box.

The hirer will be informed in advance of any deductions for breakage/damage or loss.

 

FETE GAMES:

Damage/Loss:

Accidents do happen, so please let us know of any damage or missing items – please do not throw anything away.

Please remember that the Fete Games are the hirer’s responsibility during the period of hire and it is the responsibility of the hirer to ensure that the items are used with all due care.

Please note that Fete Games are provided as ‘Hire Only’.  Written instructions will be given for setting up. Setting up is £20 per hour.

Due to increasing damage and loss to the Fete Games, the following charges for loss and damage have had to be introduced:

Charges for loss/damage:

Quoits:  £3 each

Coconut Shy Balls/Croquet Balls:  £1.50 each

Coconut Shy Windbreak:  £10

Tin Can Alley Balls/Bean Bags/Cans:  £1 each

Rats:  £3 each

Bat:  £2

Croquet Mallets: £3 each

Croquet Start & Finish pegs:  £1 each

Croquet hoops:  £1 each

Ducks:  £3 each

Fishing Rods:  £3 each

The hirer will be informed in advance of any deductions for breakage/damage or loss.

 

CHINA, GLASSWARE & CUTLERY:

Damage/Loss:

Accidents do happen, so please let us know of any damage or missing items and keep and return all broken pieces so that we can update our stock list.

Please remember that the all hire items are your responsibility during the period of hire and although verbal or written instructions will be given for repacking, it is the responsibility of the hirer to ensure that whoever does the repacking does so with due care.  All items are hired to the customer who placed the booking, not the venue or caterers or any other third party.

The Breakages/Damage/Loss Deposit will be refunded within 14 days of the finish of the hire period.  We will only deduct for excessive breakages/damage and for loss, as we realise that being vintage the items are more delicate than modern pieces (also see information about breakages/damage to, or loss of, props & furniture).  There are exceptions to this as some items, particularly tea pots are difficult to replace and these will be charged 7 (seven) times the hire price.  In the event of excessive breakages/damage or loss of all other items of china, glassware and cutlery, the amount charged will be 5 (five) times the hire price.  For details of our individual hire prices please see our china hire page.

www.wildeandromantic.co.uk.

The hirer will be informed in advance of any deductions for breakage/damage or loss.

Any china, glassware and cutlery items listed as Free of Charge will be charged, in the event of loss, breakage or damage, at a flat rate of £2 per item.

Care of Items and Washing Up:

Please do not place any item in a dishwasher, microwave or oven.  Please do not wash-up any items, but where possible remove liquid and any waste food and place items in the storage boxes provided.  Washing up is included in the hire price and this is done by hand.

 

DELIVERY, RETURNS & SET UP CHARGES: 

There is no minimum spend, but the minimum order for delivery/collection is £75 (excluding delivery cost).  Orders under £75 are to be collected from, and returned to, Cockermouth or our unit at Blencathra Business Centre, Threlkeld, Keswick.   Out of season we may consider delivering and collecting small orders so please ask (delivery charges will apply).

Delivery/collection is available for orders over £75 and is free within postcodes CA12 and CA13 is free.  This map shows the delivery/collection charges for all other postcodes within Cumbria and parts of surrounding counties.  We may deliver outside of this area so please ask for a quote.

The basic service we provide is for ‘Hire Only’ which means we deliver items at a pre-agreed time and location within your venue.  Set up and layout is the responsibility of the Hirer not Wilde & Romantic.  All hire equipment must be available in an area ready for collection at an agreed time.  However, some packages include setting up and styling and this is clearly outlined in the package price.  This means we will deliver, set up and style and breakdown (if possible) these packages. 

Setting up and styling items hired on a ‘Hire’ only basis is charged at £25 per hour, with a minimum charge of £25.

CANCELLATIONS 

If the booking is cancelled by the hirer the following charges will apply:

~ 8 weeks notice or more given:  no charge

~ between 2 weeks and 8 weeks notice given:  50% of total     charge

~ Less than 2 weeks notice given:  100% of total hire charge

All cancellations must be given in writing.

 

[Updated January 2018]

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